Are pre-order release dates accurate?
All pre-order dates are estimated dates provided by the manufacturer or distributors and are subject to change. Please keep in mind that delays may occur due to production issues, severe weather, or U.S. customs inspection. In addition, all pre-orders are fulfilled and shipped on a first come, first served basis as products become available.
What if I combine In Stock and Pre-order items into one order?
If you place an order for In Stock and Pre-order merchandise together, your order will be shipped when all items are in stock saving you money on shipping. We highly advise you to place a separate order if you prefer to have the In Stock items shipped immediately.
What is the limit that I can pre-order a single item?
Depending on the product, we reserve the right to limit orders of large quantity of a single product in order to meet the expectations of our many customers.
When will my credit card be charged?
Once you have placed an order (including pre-orders), your credit card will be charged immediately and your order will be paid in full. In order to protect the privacy and security of our customers, TOYSHOKAN does not save your credit card information.
Can I pay for pre-orders using PayPal?
Yes. Once you placed an order, funds from your PayPal account will be deducted immediately, therefore, your order is paid in full.
Am I able to cancel my Pre-order?
Yes. However, please be mindful that pre-order cancellations will incur to a 20% restocking fee. We highly advise you to pre-order only what you intend to purchase. In the event, if we feel that our no deposit pre-order system is being abused, we reserve the right to suspend your account.
I recently changed my mailing address, am I am able to receive my order at my new address?
Yes. Please contact and notify us at firstname.lastname@example.org immediately of your address change. We highly advise you to keep your account profile updated to ensure your order gets delivered to the correct destination and in a timely manner.